Our Contact Details
Name: System Hydraulics Ltd
Address: Unit 1, Crown Street, Carlisle, Cumbria, CA2 5AB
Phone Number: 01228 511 444
Email Address: Sales@SystemHydraulics.net
The Type of Personal Information We Collect.
We currently collect and process the following information:
How we get the personal information and why we have it
Most of the personal information we process is provided to us directly by you for one of the following reasons:
You have the option to withhold personal information that is not required for the order process. We may share this information with our suppliers, with your consent, where circumstances require direct shipment, and with carriers/freight forwarders.
To assist in combating fraud and to check credit worthiness, we sometimes share information with credit reference agencies. In the course of collecting debt for some credit accounts, we use an external factoring company.
We will never sell, rent, or disclose your personally identifiable information to outside parties without your consent.
Using Our Website
You can use our website without providing any personal information, unless you choose to complete the contact form. On the contact form, your name, phone number, and email address are requested.
We collect information about your use of our Site through cookies. Some of the cookies on our Site are essential for us to be able to provide you with a service you have requested. We use analytics cookies to help us understand how users engage with our Site. An example is counting the number of different people coming to our Site or using a particular feature. We use cookies to improve your experience by remembering your preferences so we know how you like to use our Site. We use third-party cookies to allow you to share content directly on social networking/sharing sites like Facebook.
You may refuse to accept cookies by activating the setting on your browser that allows you to refuse the setting of cookies. However, if you select this setting, you may be unable to access certain parts of our Site. Unless you have adjusted your browser settings so that it will refuse cookies, our system will issue cookies when you use our website.
Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are:
(a) Your consent. You are able to remove your consent at any time. You can do this by contacting System Hydraulics Ltd using the contact details provided in Section 1.
(b) We have a contractial obligation
(c) We have a legal obligation.
(d) We have a vital interest.
(e) We have a legitimate interest.
How we store your personal information
Data is stored on a secure server at System Hydraulics Ltd; Unit 1, Crown Street, Carlisle, Cumbria, CA2 5AB. Any printed documentation is also stored at this address.
We keep personal identifiers, contacts, and characteristics, and employee data for as long as it is necessary, but for at least seven years from the end of the accounting year to which it has been provided. We will then dispose of your information by securely destorying it.
Your data protection rights
Under data protection law, you have rights, including:
Your right of access – You have the right to ask us for copies of your personal information.
Your right to rectification – You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information that is incomplete.
Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.
Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances.
Your right to object to processing – You have the right to object to the processing of your personal information in certain circumstances.
Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.
You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.
Please contact us at sales@systemhydraulics.net or System Hydraulics Ltd, Unit 1 Crown Street, Carlisle, Cumbria, CA2 5AB if you wish to make a request.
How to complain
If you have any concerns about our use of your personal information, you can make a complaint to us at System Hydraulics Ltd, Unit 1, Crown Street, Carlisle, Cumbria, CA2 5AB .
You can also complain to the ICO if you are unhappy with how we have used your data.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113